Our LMS support is super slow – tickets sit for days, and when they respond, it’s not even helpful. As an L&D manager, this is delaying our corporate programs big time.
What’s worked for you to get faster help? Like better self-service tools or switching to a platform with quicker responses? Share your top 5 tips or features that cut down wait times without losing quality.
Slow support is the worst, especially when ya got deadlines. We started using their community forum for quick answers from other users, but it’s hit or miss. What’s your average wait time?
Ours was up to a week for simple stuff, drove us nuts during rollouts.
Shankar C Changed status to publish August 28, 2025