Our LMS support is super slow – tickets sit for days, and when they respond, it’s not even helpful. As an L&D manager, this is delaying our corporate programs big time.
What’s worked for you to get faster help? Like better self-service tools or switching to a platform with quicker responses? Share your top 5 tips or features that cut down wait times without losing quality.
1. Switched to dedicated CSM – gets us answers in hours not days.
2. Self-help portals with videos cut simple tickets.
3. In-app chat for quick stuff.
4. SLA guarantees in contract.
5. Platform with active user community for peer tips. Our old one was awful, but new setup fixed it.
We had a major outage once, and with the new model, it was resolved same day – instead of waiting a week like before.