Our LMS support is super slow – tickets sit for days, and when they respond, it’s not even helpful. As an L&D manager, this is delaying our corporate programs big time.
What’s worked for you to get faster help? Like better self-service tools or switching to a platform with quicker responses? Share your top 5 tips or features that cut down wait times without losing quality.
“Escalations don’t always work if support’s understaffed. What LMS are ya on that takes so long?
Ours was similar til we demanded better SLAs in renewal.”
Shankar C Changed status to publish September 9, 2025